When something goes wrong on the highway—a crash, breakdown, fallen tree, oil spill—we act fast to spot it, secure the area, clear the scene, and get traffic moving again. It’s a planned, coordinated effort across many teams: our control room, highway patrols, towing and medical support, police, fire, and local authorities.
Incidents slow traffic, raise the risk of secondary crashes, increase fuel use and emissions, and hurt the local economy through delays and detours. A tight incident management plan keeps people safe, shortens queues, and returns the corridor to normal quickly.
Detect early
24×7 control room, patrol vehicles, helpline integration, and quick alerts from field teams.
Respond safely
On-site traffic control with cones, barricades, advance warning signs, and flagmen.
Clear fast
Tow trucks, cranes, breakdown vans, spill kits, and debris removal to reopen lanes.
Coordinate smartly
One point of contact with police, fire, ambulance, and hospitals for seamless action.
Restore & inform
Reopen lanes step-by-step, share updates, and guide traffic with diversions where needed.
Review & improve
After-action notes, root-cause points, and simple reports to reduce future incidents.
Avoid accidents
Faster scene clearance and shorter delays
Less fuel wastage and reduced disruption
Controlled spills and proper waste disposal
Lessons captured and acted on